Privacy and Cookie Policy
This privacy policy sets out how ProMedics UK Ltd uses and protects any information that you give ProMedics UK Ltd when you use this website. ProMedics UK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ProMedics UK Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookie Policy
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use cookies and similar technologies (including local storage) to help the website work properly, to remember your preferences, and to help you use features you request (such as your basket, checkout, and account features).
Managing cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- Browser controls: You can block or delete cookies via your browser settings.
- Device controls: Mobile devices may provide additional privacy controls in system settings.
- Local storage: Clearing site data in your browser will usually remove local storage entries as well.
If you disable strictly necessary cookies, parts of the website (such as basket/checkout) may not function correctly.
Cookies and Local Storage We Use
Classification guide: Requested functionality (exempt / strictly necessary) and Optional (non-essential). This store primarily uses requested functionality cookies “out of the box”.
Requested functionality cookies (exempt)
| Cookie / Storage Key | Purpose | Type | Typical Duration | Classification |
|---|---|---|---|---|
| guest-view | Links a guest order to a guest shopper (no customer account). | Cookie | Varies | Requested functionality (exempt) |
| login_redirect | Saves a redirect URL after login/registration and remembers the page the shopper was on before logging in. | Cookie | Session / short-lived | Requested functionality (exempt) |
| mage-messages | Tracks one-time messages (errors/notifications) shown to the shopper, then removes them after display. | Cookie | Short-lived | Requested functionality (exempt) |
| X-Magento-Vary | Helps determine when a new version of a page should be served from cache (supports performance). | Cookie | Varies | Requested functionality (exempt) |
| form_key | Security cookie used to help protect against Cross-Site Request Forgery (CSRF). | Cookie | Session / varies | Requested functionality (exempt) |
| mage-cache-sessid | Helps determine when to clear local storage after session expiry. | Cookie | Session | Requested functionality (exempt) |
| mage-cache-storage | Stores visitor-specific content locally to enable certain e-commerce functions and improve performance. | Local storage | Varies | Requested functionality (exempt) |
| mage-cache-storage-section-invalidation | Stores which page sections should be invalidated/removed to keep content up-to-date. | Local storage | Varies | Requested functionality (exempt) |
| private_content_version | Adds a unique value to pages with customer content to prevent incorrect caching. | Cookie + local storage | Varies | Requested functionality (exempt) |
| section_data_ids | Stores customer-specific info related to shopper actions (e.g. wishlist/checkout section data). | Cookie / local storage | Varies | Requested functionality (exempt) |
| store | Stores the selected store view/locale to display the site in the correct language/currency context. | Cookie | Varies | Requested functionality (exempt) |
| PHPSESSID | Maintains the shopper’s session across page requests. | Cookie | Session | Requested functionality (exempt) |
| persistent_shopping_cart | Stores an identifier to help restore a basket for an anonymous shopper (if enabled). | Cookie | Persistent (varies) | Requested functionality (exempt) |
| stf | Records timing/count for messages sent by “Email a Friend” (if enabled). | Cookie | Varies | Requested functionality (exempt) |
| product_data_storage | Stores configuration for “Recently Viewed” and “Compare Products” features. | Local storage | Varies | Requested functionality (exempt) |
| recently_viewed_product | Stores product IDs of recently viewed products. | Local storage | Varies | Requested functionality (exempt) |
| recently_viewed_product_previous | Stores product IDs previously viewed to assist navigation. | Local storage | Varies | Requested functionality (exempt) |
| recently_compared_product | Stores product IDs of recently compared products. | Local storage | Varies | Requested functionality (exempt) |
| recently_compared_product_previous | Stores product IDs previously compared to assist navigation. | Local storage | Varies | Requested functionality (exempt) |
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under applicable data protection law. If you would like a copy of the information held on you please write to us or email us at the address above.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.